Troubleshooting & FAQ

The technician has no signal on site

That's fine. Once the job link has opened, the checklist, photos and signatures are saved on the phone. If there's no signal at submit time, the phone keeps the report and sends it when the connection returns. The screen says No signal right now until then. Ask the technician to keep the page open until it says Report sent.

The job link says it has expired or been cancelled

A link stops working when:

• it reaches its expiry (set in Branding & email, 14 days by default)
• the office cancels it
• a newer link is sent for the same item, in which case the technician should use the newest email

To send the technician a working link, open the item's FieldClose tab and use Resend to technician, or start another visit.

The customer didn't get the email

• Check that the item's customer email column holds a valid address and is mapped in board setup.
• Ask the customer to look in their spam folder. The email comes from reports@fieldclose.momentumapps.in under your company name.
• From the item's FieldClose tab, use Email report to send it again, to the same address or a different one.

The status didn't change after the job

• If the technician chose an outcome other than Work completed, or a next step such as Quote needed, FieldClose only changes the status when you've mapped a label for it. See When the visit doesn't finish the job in board setup.
• Check that the label still exists on the status column. Renamed or deleted labels can't be set.

The phone keeps saying it's uploading

Photos and signatures upload first. The report is only accepted once every one of them has arrived, so a report never goes out with missing photos. If the phone stays on uploading, the technician should move somewhere with signal and keep the job page open. The upload carries on from where it stopped.

Can I change a report after it's submitted?

No. A submitted report is fixed evidence, and its fingerprint would no longer match. You can Regenerate the PDF to pick up new branding; the evidence and its fingerprint stay the same. For corrections, send a new visit on the same item.

What happens to our data if we uninstall?

FieldClose's access to your account is revoked straight away, and your FieldClose data is deleted within 30 days. Reports already attached to monday.com items stay on those items. See our Privacy Policy for details.

Still stuck?

Email support@momentumapps.in with the report ID (it starts with FC-) or the item link, and we'll help.